Return & Refund Policy

Returns and Refund Policy

Weatherbeeta Dog strives to deliver your online order in the fastest possible time.  We do understand that there may be some instances where you may want to return items. 

Before processing a return, please email danielle.nielsen@weatherbeeta.com.au to advise of your need to return or exchange an item.

Items may be returned to Weatherbeeta Dog Online within 14 days of product receipt, at your expense so that the item/s may be assessed. Please include a note with your name, order number, and instructions on whether you would like a refund or an exchange, please detail from the following options your reasons for the return 

A - Wrong Size Ordered
B - Faulty Product (give details)
C - Product not as ordered (provide details)
D - Dissatisfied with product
E - Other (give details)

To return an item, the product MUST be in original condition with all labels attached and in correct original condition packaging. The original postage charge cannot be refunded, unless your order contains incorrect or damaged products.

Refunds will be paid back onto the purchaser's original credit card, Zip Pay, or PayPal Account. Refunds may take between 5 - 10 business days for funds to be available in the associated account.

Please send your return including associated order paperwork to

WeatherBeeta Dog Returns

8 Moncreif Rd

Nunawading VIC 3131