FAQs

 How do I place an order?

You can order online or you can purchase Weatherbeeta Dog Products at one of our stockists. Find your nearest store using our stockist locator.

Why won't the site process my payment?

Please ensure that the billing address matches the address to which your chosen card is registered, the payment will not go through if this is not the case.

Which payment options to you accept?

We accept Paypal, Visa, MasterCard.

Do I have to create an account to place an order?

No, you can check out as a Guest if you would prefer not to set up an account.

I can't log in to my account  help?

If you have forgotten your password, you will be prompted to enter your email address and you will be sent instructions on how to change your password.

DELIVERIES AND RETURNS

When will my delivery arrive?

Please refer to our Online Orders Delivery Policy

Do I need to be able to sign for my delivery?

All of our parcels are delivered by Australia Post/Star Track and a signature is required.  If you are not at home, a card will be left for you to arrange an alternative delivery option.

Do you deliver to PO Box addresses?

Unfortunately at present, our courier cannot deliver to PO Box addresses.

Do you deliver to businesses?

Yes. We will deliver to a delivery address of your choice. You will need to select a different delivery address when completing your order.

Can I cancel an order I have made online?

If you need to cancel your order, please call us at 03 9846 0600.

I have received the wrong item in my order?

If the product you have received is not what you were expecting please call us on 03 9846 0600.

 

How much do you charge for delivery?

Please refer to our Online Orders Delivery Policy

How do I return an item?

Please view our Returns Policy

How long do I have to return an item?

You have 15 days from day of receipt to return the item.

I have received a faulty or damaged product  what do I do?

If you have received a faulty or damaged product, please email us at onlineorders@weatherbeeta.com.au or call us on TBA

 

What is your Privacy Policy?

Please refer to our Privacy Policy